Refund Policy

Section 1 - General Policy

No refunds, credits, or exchanges of tickets will be made under any circumstances, even if the event is postponed and awaits a new date. Fanz fees are always non-refundable.

Section 2 - Canceled or Postponed Events

The organizer is solely responsible for announcing cancellations, rescheduling, and new times.
The organizer decides whether to offer refunds on a case-by-case basis.
Fanz will process the refund only after receiving written instruction from the organizer.
The refund covers only the face value of the ticket; Fanz fees are not refunded.

Section 3 - Timeframes and Refund Method

Once authorized, the refund is credited to the card used for the purchase.
Estimated timeframe: up to 10 business days, depending on the issuing bank. Confirmation will be sent by email.

Section 4 - Non-refundable Fees

Fanz commissions, processing charges, and service fees are non-refundable in any case.

Section 5 - Additional Terms

The Fanz Terms and Conditions of Sale govern all purchases unless the organizer publishes their own refund policy at the time of sale. These terms only replace the refund section and never transfer payment responsibility to Fanz.